REFUND POLICY & ACTIVATION REGULATIONS
1. NUMBER ACTIVATION PROCESS
The process of requesting a phone number to receive verification SMS on the system is performed as follows:
- Select Service: In the left-hand menu, select the desired social network or messaging service to verify and click the "Buy" button.
- Send Message: Use the allocated phone number, send the SMS containing the verification code from the third-party app to it, and click the green "Ready" button on the system.
- Receive OTP: Wait for the SMS to arrive. The content of the SMS and the code will be displayed opposite the corresponding number on your screen.
- Repeat Rental: If you need to receive multiple SMS messages for the same service on that number, you should select the "Repeat" option before the system terminates the transaction, and then send the next SMS.
- Manual Completion: If the activation is complete and you want to release the number early, click "Finish". Otherwise, the activation will automatically complete successfully after a waiting period (default is 15 minutes).
- Maximum Waiting Time: The maximum waiting time for the SMS to arrive is 20 minutes, after which the number allocation ends.
2. COST & BALANCE DEDUCTION
2.1. Price List: The activation cost is calculated according to the published price list (displayed clearly in the left menu on any page of the Platform).
2.2. Deduction Time: Funds are deducted from the user balance only when the number rental transaction is successfully completed (meaning when the system receives the verification SMS containing the OTP code as described in Section 1).
3. CANCELLATION & ABUSE POLICY
If a number is selected and allocated but does not receive any SMS (no verification code is received), the user has the right to cancel the operation at any time without penalty. The system will release the number and no balance will be deducted.
4. PROMOTIONAL CONSENT
By registering on the site, you agree to receive updates and promotional materials from viotp.com. You can opt out or unsubscribe at any time through your account settings or by clicking the unsubscribe link at the bottom of the emails.
5. TRANSACTION HISTORY STORAGE
The history of operations and numbers is securely stored in your account and is available under the "History" menu. To ensure financial transparency and auditability, transaction history is stored indefinitely and cannot be deleted by the user.
6. LAWFUL SERVICE USAGE
6.1. Lawful Purpose: The use of Viotp for any illegal, fraudulent, or harmful purposes, or to infringe the rights of third parties, is strictly prohibited.
6.2. Paid Subscriptions Prohibited: Rented numbers must not be used to register for mobile-billed automatic paid subscriptions or paid memberships.
7. LIABILITY FOR CREATED ACCOUNTS
We are not responsible for accounts created using our temporary phone numbers. All actions, including potential blocking or suspension by third-party services, are carried out solely at the risk of the end-user.
Using our phone numbers to activate accounts on Qiwi, Webmoney, or to perform any banking/financial operations, is strictly prohibited.
8. REFUND ELIGIBILITY & METHOD
8.1. Refund Requests: Cash refunds for unused account balances are provided only upon submitting a request to [email protected] from the email address registered with the account.
8.2. Refund Method: Approved balance refunds are executed exclusively to the original bank card / payment account and in the same currency in which the payment was made.
9. CALL FORWARDING WARRANTY
For call/SMS forwarding phone numbers (if any), the warranty period is 2 weeks from the date of purchase. If the number stops working due to technical errors beyond the customer's control, a refund will be issued.
10. API INTEGRATION DISCLAIMER
We are not responsible for incorrect programming of API interfaces or software logic errors on the user's side, or for misinterpretations of the described API protocol. Balance loss resulting from user software integration issues will not be refunded.
11. PAYMENT SYSTEM SMS RESTRICTION
Receiving SMS/OTP messages from payment systems, banks, e-wallets, or financial networks is default-blocked on the system and not supported. Attempting to bypass these blocks is a violation and will not be refunded.
12. PAYMENT SECURITY & PCI DSS
When paying with a bank card, the payment processing (including card details entry) takes place on a secure page of an internationally certified payment gateway.
Your confidential data (card number, cvv, etc.) never enters the Platform's servers. Processing is fully secure and protected under the international PCI DSS (Payment Card Industry Data Security Standard), utilizing SSL (Secure Sockets Layer) encryption protocols and secure banking networks verified by Visa and Mastercard.
13. VULNERABILITY EXPLOITATION PROHIBITED
Exploiting system bugs, vulnerabilities, or launching attacks against the security infrastructure of Viotp is strictly prohibited. Violators will face permanent account suspension, balance confiscation, and legal prosecution under cybercrime laws (e.g., Article 273 of the Criminal Code of the Russian Federation or applicable local cybersecurity regulations).
14. SANCTIONED TERRITORIES
Services are not provided in regions under US sanctions lists, specifically: Iran, Sudan, North Korea, Syria, Cuba, Crimea. The Platform does not sell virtual numbers from these countries.