OUR USE OF COOKIES, WEB BEACONS AND SIMILAR TECHNOLOGIES

1. YOU ARE IN CONTROL

Other than those technologies considered “essential” (detailed below), if you do not accept these technologies tracking your visit to or use of our sites, services, applications, tools or messaging services, you may visit our Manage Settings panel and may also choose any of the additional options described below.

2. WHAT COOKIES, WEB BEACONS AND SIMILAR TECHNOLOGIES ARE

These technologies are essentially small data files placed on your computer, tablet, mobile phone or other device (collectively, "devices") that allow us to record information when you visit or interact with our websites, services, applications, messaging and other tools. Although these technologies are commonly referred to collectively as "cookies", each works slightly differently and is explained in more detail below:

2.1. Cookies: Cookies are small text files (usually encrypted) placed in your browser or device memory when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser. There are several types of cookies:

1. Session cookies expire at the end of your browser session and allow us to link your activities during that particular browser session.
2. Persistent cookies are stored on your device between browser sessions, allowing us to remember your preferences or actions across multiple pages.
3. First-party cookies are cookies set by the website a user is visiting at a given time, in order to persist your settings (for example, while you are on our site).
4. Third-party cookies are placed in the browser by a website or domain other than the one you are visiting. If a user visits a website and another party sets a cookie through that website, this will be a third-party cookie.

Cookies are used for a wide variety of purposes on our website. For example, we use cookies to store information that allows us to display our site in your local language or prices in your national currency. We also use cookies to transfer data to the server when you visit, keep you logged in to your account while you browse, or maintain the site preferences you have chosen. Preventing your browser from accepting first-party cookies will prevent the placement of certain cookies classified as "Essential".

2.2. Web beacons: A web beacon (also known as a “tracking pixel” or “image tag”) is a small file (most often a transparent 1x1 GIF) that is loaded on your web pages. These pixels can work in conjunction with cookies to collect information about your visit, your web browser/device, browsing activity or on-site behaviour, and provide that information to a service provider. Pixels are very commonly used to collect anonymous traffic metrics (page visits, button clicks, order completions) used to analyse the performance of your page.

2.3. Scripts: A script is a small piece of website code placed on our websites to power customer service tools such as live chat, to enable help-section tutorial videos to run, or to allow us to provide an interactive experience for visitors. They are also used to collect data that we use for website analytics or to provide data on the effectiveness of our advertising.

3. WHICH TECHNOLOGIES WE USE AND WHY

Our cookies, web beacons and similar technologies serve a wide variety of purposes, but generally they are (1) necessary or essential to the operation of our sites, services, applications, tools or messaging, (2) help us improve performance or provide you with additional equivalent functionality, (3) help us deliver relevant and targeted advertising, or (4) allow us to provide the support tools you use to interact with our support staff:

1. Strictly necessary or essential: "Strictly necessary" or “essential” cookies, web beacons and similar technologies allow you to move around the website and use essential features such as secure areas and shopping carts. Without these technologies, we would not be able to provide the services you have requested. Please note that these technologies do not collect any information about you that could be used for marketing or for remembering where you have been on the internet. Accepting these technologies is a condition of using our sites, services, applications, tools or messaging, so if you use tools that may block the loading of these technologies, we cannot guarantee how your use or the level of internal security will behave during your visit.
2. Performance: Performance technologies may involve first- or third-party cookies, web beacons/pixels and scripts placed to collect information about how you use the website (which pages you visit, whether you encounter any errors, load times). These cookies do not collect any information that could identify you and are used only to help us improve how our website works, understand what users are interested in, and measure the effectiveness of our content by providing anonymous statistics and data about how our website is used.
3. Advertising: Advertising technologies may involve first- or third-party cookies, web beacons/pixels and scripts placed to collect information about the effectiveness of our marketing efforts, to deliver personalised content, or to generate data enabling advertising relevant to your particular interests to be delivered on our sites as well as third-party websites. We also leverage third-party service providers to assist us in providing similar functionality, which means our authorised service providers may also place cookies, web beacons and similar technologies on your device through our services (first-party and third-party cookies). They may also collect information that helps them identify your device, such as your IP address or other unique or device identifiers.
4. Support: Support technologies may involve first- or third-party cookies, web beacons/pixels and scripts placed to provide the tools for you to interact with our customer support team. This technology allows us to provide chat services, collect customer feedback or other tools used to support our visitors. Data collected for this purpose will not be used for marketing or advertising purposes.

4. HOW TO MANAGE, CONTROL AND DELETE THESE TECHNOLOGIES

You can manage certain cookies, web beacons and similar technologies that we place by visiting our Manage Settings preferences panel. You can also visit our "Advertising Preferences" link in the footer on our web pages.

Unless you have adjusted your browser settings so that it refuses cookies, our system will issue cookies as soon as you visit our site. Please note that, as described in our Privacy Policy, we do not currently change our practices in response to a "Do Not Track" signal from a visitor's browser.

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. To understand these settings, the following links may be helpful. Alternatively, you can use the 'Help' option in your internet browser for more details.

1. Cookie settings in Internet Explorer
2. Cookie settings in Firefox
3. Cookie settings in Chrome
4. Cookie settings in Safari

If you wish to withdraw your consent at any time, you will need to delete the cookies using your internet browser settings.

5. MORE INFORMATION ABOUT COOKIES

1. Useful information about cookies, including information on how to delete or block cookies, can be found at: https://www.allaboutcookies.org
2. A guide to behavioural advertising and online privacy has been produced by the online advertising industry and can be found at: https://www.youronlinechoices.com
3. The UK Information Commissioner's Office (ICO) guidance on cookies can be found on the ICO website: https://ico.org.uk/your-data-matters/online/cookies/

6. CONTACT US

We hope this policy gives you clear information about the technologies we use and why we use them. If you have any further questions or require any additional information, please review our Privacy Policy and Trust Centre, or contact us at [email protected].